December 12th, 2024
Reduction of Single-Use Plastic: How MCA’s Insights from Canada’s Grocery Aisles Helped Environmental Defence CanadaIt is no secret that single-use plastic packaging is an environmental problem. Plastic waste, much of it coming from plastic food packaging, is everywhere. And the concerns are mounting. As plastic pollution fills our landfills,... More >>
October 9th, 2024
The Difference Between Retail and Customer Service: Where Products Meet PeopleFor some people, the terms “retail” and “customer service” are thought of as interchangeable. But anyone who has worked in the retail business for long knows there’s a fundamental difference between retail merchandising and customer... More >>
October 9th, 2024
Do's and Don'ts of Retail Customer Service: 6 Simple Rules to FollowCustomer service isn’t just a department or a task on a to-do list—it’s the lifeblood of your business. Excellent customer service is the glue that binds all your efforts together, turning occasional visitors into loyal... More >>